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Terms and Conditions

DELIVERY POLICY

1) The shipping charges will be as follows:-

A) FOR WEST MALAYSIA

RM7.00 (1KG) Additional RM2.00 for above 1kg

B) FOR EAST MALAYSIA

RM15.00(1KG) Additional RM15.00 for above 1KG

2) We will send you an email within 24 hours confirming your order includes tracking numbers when the item is shipped out from our premises.
3) Orders with payment received before 12.00 noon are normally shipped out at the same or next working's day (monday to friday) , delivery is usually next working day after posting requires 3 to 7 working days for delivery. delivery time may be longer during long holidays like Hari raya or C.N.Y.


CANCELLATION OF ORDER

Your order will be cancelled when :
a) We cannot get your confirmation.
b) We do not receive your payment or payment proof within 48 hours after order made.


REFUND POLICY

Refund will be made either one of the conditions is met:
The product is expired after received.
The product is broken or damage when receive.
The received quantity is different with the ordered quantity.



PRIVACY POLICY


We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by SenangPay (senangpay.my).


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